Privacy policy
Last updated October 2026. Written in plain English; if anything is unclear, contact us.
Who we are
This website is operated by MEDBIX by Axix Technologies LLC ("MEDBIX", "we"). This policy covers the public marketing website. The MEDBIX software platform is governed by your customer agreement and, where applicable, a Business Associate Agreement.
What we collect
When you fill in a form (contact, demo request, newsletter or chat follow-up) we collect what you type: typically your name, work email, company, phone, role and message.
We also store a one-way hash of your IP address and your browser's user-agent to prevent abuse. We don't use advertising trackers on this site.
What we don't want
Please don't send patient information through this website. We never need it to answer a sales or product question.
How we use it
To reply to you, schedule demos, send the newsletter you asked for, and improve the website. Form submissions trigger two emails: a confirmation to you and a notification to our team.
Who we share it with
Service providers that run the site on our behalf: hosting (Vercel), database (Neon), caching (Redis provider), and email delivery (our SMTP provider). We don't sell personal information.
How long we keep it
Form submissions are kept while they're useful for the conversation they started, and deleted on request.
Your choices
You can unsubscribe from the newsletter at any time, and you can ask us to access, correct or delete your information by emailing muhammadali.axix@gmail.com.
Maps and embeds
Location maps are embedded from OpenStreetMap. Loading them sends a request to OpenStreetMap's servers.
Changes
If we change this policy we'll update the date at the top. Material changes will be highlighted on this page.
Contact
Questions about privacy: muhammadali.axix@gmail.com.
Common questions
Is MEDBIX an EHR?
No. MEDBIX is a revenue cycle and medical billing platform. It can take in billing-relevant data from EHRs, but it doesn't do clinical charting, prescriptions or labs.
Does the AI submit claims automatically?
No. AI agents suggest codes, explain scrub findings and propose denial fixes. A person on your team has to review and approve every claim before it goes to the clearinghouse.
Who can see our data?
Your billing company is the tenant. Practices under you are separated by permissions, and other billing companies can't see your data at all, because PostgreSQL row-level security enforces it.
Can a solo practice use it?
Yes. A solo practice onboards as its own tenant, with the provider or office manager as the tenant admin.
Which clearinghouse do you use?
Stedi, a modern JSON clearinghouse API, for eligibility (270/271), claims (837) and remittance (835).
Want to walk MEDBIX against your real claim mix?
Thirty minutes with sample data. We'll follow one claim through the gate, then talk about your payers, practices and where the rework hurts today.
Notes from the billing floor
Occasional, practical writing on denials, A/R and running a billing company. No spam, unsubscribe any time.